Jask Technologies, LLC, the owner and operator of Jask.co and our mobile apps ("Jask"), runs a paid messaging platform that connects independent spiritual advisors, readers, and other practitioners ("Advisors") with the people who come to them for guidance ("Clients"). Everyone on Jask must follow our Terms of Service. Advisors must also follow these Community Guidelines ("Guidelines"), which cover what Advisors share on Jask and how they treat Clients and other Users. Capitalized terms not defined here have the meanings given in our Terms of Service.
We want every Conversation on Jask to be legal, safe, and worth what the Client paid for it. Advisors should not post, send, or share Content that violates these Guidelines, our Terms of Service, or the rules of our payment processors and app stores.
We may remove any Content, and take action on any account, that includes or promotes:
Minors in any context that is unsafe, exploitative, or otherwise inappropriate.
Sexually explicit content, nudity, or any content whose purpose is sexual gratification, including content generated by artificial intelligence.
The offer or sale of any sexual service, including prostitution, escort services, sexual massage, adult live chat, fetish services, or companionship of a sexual nature, whether it would take place on Jask or be arranged here and take place elsewhere.
Violence, weapons, gore, or graphic depictions of bodily harm.
Content that engages in, encourages, promotes, or celebrates unlawful violence or physical harm to persons or property.
Content that engages in, encourages, promotes, or celebrates unlawful violence or hatred toward any group based on race, religion, disability, gender, sexual orientation, national origin, or any other immutable characteristic.
Cruelty toward animals.
Self-harm, including suicidal ideation, cutting, or instructions encouraging the same.
Hate speech or harassment targeting any person or group based on race, ethnicity, religion, national origin, gender, sexual orientation, disability, or similar characteristics.
Curses, hexes, or other practices directed at identifiable third parties without their consent in a manner intended to threaten, intimidate, or harass.
Medical, psychiatric, legal, or financial advice presented as a substitute for licensed professional advice.
Guaranteed outcomes, including guarantees of lottery numbers, medical cures, the return of a specific person, pregnancy, death, or similar definite results.
Illegal goods or services, including human trafficking and illicit drugs.
Work that belongs to someone else. Do not copy, reproduce, sell, or pass off as your own any text, imagery, audio, course, deck design, or other material you do not own or have permission to use, and do not remove or alter anyone's copyright, trademark, or attribution notices. Copyright claims are handled under our DMCA Policy, and accounts that infringe repeatedly are terminated under our Repeat Infringer Policy.
Do not share photos, videos, recordings, or personal information of another identifiable person unless that person has agreed to it. You may be asked to show us that you have their permission. Never share images of anyone under eighteen (18). You are responsible for any claims that arise from sharing Content about another person without their consent.
Clients should get what they pay for. Everything you tell Clients about your services must be truthful and not misleading, and you must follow the Federal Trade Commission's rules and any similar state rules against deceptive or unfair practices. For example, Advisors should:
Accurately describe their services, including the type of reading or practice offered (for example, tarot, astrology, mediumship, or energy work), their rates, and any sensitive themes that may not suit everyone.
Present readings, spiritual practices, and intuitive guidance as offered for entertainment, personal reflection, and spiritual exploration, and not as a substitute for licensed medical, psychiatric, legal, or financial advice.
Never guarantee specific outcomes from any reading, spell, ritual, or other spiritual practice.
Never present pre-recorded or copied readings or messages as if they were created live for that specific Client.
Personally conduct their own Conversations. They do not let anyone else, including an assistant or an automated tool, answer Clients on their behalf.
Deliver the services a Client has already paid for.
Never use fabricated, purchased, or incentivized reviews, testimonials, or ratings.
People often come to Advisors during hard moments. To keep Jask safe and trustworthy, Advisors should not:
Exploit a Client's emotional, psychological, or financial vulnerability, including by pressuring a Client to buy more Credits, readings, or services.
Use fear, threats, or claims of curses, danger, or misfortune to pressure a Client into paying for anything.
Ignore signs that a Client may be in crisis. If a Client mentions thoughts of self-harm or suicide, encourage them to contact 911, the 988 Suicide and Crisis Lifeline, or local emergency services, and report the Conversation to us.
To keep all Users safe, Advisors should not:
Let anyone else use their account.
Ask for or share personal contact information, such as phone numbers, email addresses, home addresses, or usernames on other platforms, or release the personal information of any User or third party without that person's consent.
Ask for or accept payments outside of Jask, or move a Client they met through Jask to another platform, a phone call, or an in-person meeting. Advisors may still offer in-person or outside services to people they did not meet through Jask.
Harass, disparage, defame, or otherwise interfere with the business or personal lives of other Users, whether on Jask, on other websites, or offline.
Defraud us or our Users (for example, by working with a Client or a "hacker" to accept payment with stolen credit cards).
We may remove Content, limit features, withhold earnings associated with a violation, or suspend or delete the account of any Advisor who violates, attempts to violate, or helps anyone else violate these Guidelines, as described in our Terms of Service. We apply these actions on a consistent escalation path, and we keep a record of every action taken, the reason for it, and who decided it.
Some violations end an account on the first occurrence, with no warning and with associated earnings withheld. These include any Content involving a minor, any offer or sale of sexual services, non-consensual intimate imagery, threats of violence, trafficking, and fraud against Jask or its Users.
Repeated copyright infringement is handled separately, under our DMCA Policy and our Repeat Infringer Policy.
If you see Content or behavior on Jask that breaks these Guidelines, whether you are an Advisor or a Client, please report it using the reporting tools in Jask or our Complaints form. Include as much detail as you can, such as the username involved, what happened, when it happened, and why it should be reviewed.