Not every advisor is the right fit for every person, and that's okay. If a conversation on Jask left you feeling unheard, or just wasn't what you hoped for, tell us. We'll put credit back in your account so you can try again, on us.
Once every 30 days, you can ask us to credit back up to $25 from a conversation that didn't work for you. Ask within 72 hours of the conversation.
Timing: Ask within 72 hours of when the conversation happened. After that, it's no longer eligible.
How often: One credit per 30 days. The clock starts on the day your last credit was issued, so it doesn't reset on the 1st of the month.
Where it goes: The credit goes into your Jask balance, ready for your next conversation. It stays there as long as your account is open, but it can't be sent back to your card or other payment method.
What's covered: Only money you actually paid. Anything covered by promotional credit or free messages isn't included. If a conversation was part promo and part paid, we credit the paid part, up to $25.
The paid messages, session, or reading you bought from a single advisor. If you've been messaging an advisor on an ongoing basis, we look at what you paid them in the 72 hours before you reached out. This includes conversations paid for with Credits bought in our mobile app.
Email support@jask.co with "Satisfaction Guarantee Request" in the subject line, and include:
the email address on your Jask account
the advisor's name
the date and rough time of the conversation
a sentence or two about what didn't work (optional, but it helps us get better)
You'll hear back from us within two (2) business days.
You received a credit within the last 30 days.
More than 72 hours have passed since the conversation.
The whole conversation was paid with promotional credit or free messages.
You've opened a dispute or chargeback with your bank or card issuer for that payment.
The purchase has already been refunded, including by an app store.
We reasonably believe the request is a misuse of the guarantee, such as repeated requests across multiple accounts.
A credit from us usually takes a couple of days. A bank dispute can take weeks, and under our Terms of Service it can lead to your account being closed. If something went wrong, let us fix it first.
These credits are paid by Jask, not by you. Your earnings for the conversation stay the same, so you never have to feel awkward pointing an unhappy client here.
We're always reachable at support@jask.co.